SAP Training And Change Manager

SAP Training & Change Manager (Permanent)Location: Zurich, Switzerland (3 days per week onsite)Salary: CHF 160,000 per annum + benefitsEmployment Type: Permanent Overview We are supporting a major business transformation programme and are looking for an experienced SAP Training & Change Manager to drive user adoption, capability building and organisational change across a complex lead-to-order environment.This is not a role for an SAP functional consultant who has delivered occasional end-user training. We are seeking a genuine Training and Change professional with a proven track record of designing and delivering large-scale business transformation, stakeholder engagement, learning strategies and knowledge transfer programmes.A key part of this role will involve supporting business processes spanning Salesforce, SAP SD/Order-to-Cash, logistics and supply chain operations, ensuring end-users are equipped to operate effectively within the new target environment. Key Responsibilities Develop and execute the overall training and change management strategy for business transformation initiatives.Create training frameworks, learning journeys and adoption plans for impacted user communities.Conduct stakeholder analysis, change impact assessments and readiness activities.Design and deliver training materials including instructor-led training, workshops, e-learning content, process guides and user documentation.Lead organisational change initiatives to drive user engagement and adoption.Work closely with business leaders, SMEs and project teams to identify training needs and change requirements.Coordinate and manage training delivery across multiple workstreams and business functions.Develop knowledge transfer plans to ensure sustainable capability within the business.Measure training effectiveness and user adoption through KPIs and feedback mechanisms.Support go-live activities, hypercare and post-implementation learning initiatives. Required Experience Proven experience as a Training Manager, Learning & Development Manager, Change Manager, or Training & Change Lead within large-scale transformation programmes.Strong background in training development, training delivery and organisational change management.Experience supporting enterprise platform implementations involving SAP and Salesforce.Good understanding of SAP SD (Sales & Distribution) and Order-to-Cash (OTC) business processes.Experience working across Salesforce lead-to-order processes and related customer-facing workflows.Strong stakeholder management and communication skills across both business and technical teams.Experience creating comprehensive training materials, knowledge transfer frameworks and adoption plans.Proven ability to influence users and drive behavioural change. Highly Desirable Salesforce transformation or CRM implementation experience.Exposure to logistics, supply chain, fulfilment or distribution processes.Experience supporting integrated environments involving multiple business applications.Knowledge of change management methodologies such as Prosci, ADKAR or similar.Experience within manufacturing, retail, consumer goods or complex distribution environments. Candidate Profile The successful candidate will be a dedicated Training and Change professional who understands how to successfully drive user adoption during business transformation. They will combine strong learning and development expertise with a practical understanding of Salesforce, SAP SD/OTC processes and wider operational business processes.This role would suit someone who has led training and change programmes across complex, cross-functional environments and can confidently engage stakeholders from end-users through to senior leadership. #J-18808-Ljbffr