BASEL OFFICE - Training Manager

Viking (NYSE: VIK) is a global leader in experiential travel with a fleet of more than 100 ships, exploring 21 rivers, five oceans and all seven continents.

Designed for curious travelers with interests in science, history, culture and cuisine, Executive Chairman Torstein Hagen often says Viking offers experiences For The Thinking Person™.

Viking has more than 450 awards to its name, including being rated #1 for Rivers and #1 for Oceans five years in a row by Condé Nast Travelerin the 2025 Readers’ Choice Awards.

Viking is also rated a “World’s Best” by Travel + Leisure—no other travel company has simultaneously received such honors by both publications.

Please note that we can only accept applicants who are eligible to work in Switzerland or in possession of a valid work permit.

• Role Description
• Report to the Director Learning & Development and deliver practical training for onboard leaders and employees, focused on leadership, guest excellence, and hospitality service.
• Lead interactive workshops and discussions that turn learning objectives into practical workplace skills for diverse cruise and hospitality audiences.
• Based in Basel, deliver training onboard and at training facilities, coordinate the annual training calendar, and travel internationally up to 70%.

Key Responsibilities

• Lead engaging face-to-face training for onboard leaders and employees on leadership, guest excellence, communication, company culture, onboarding, and employee well-being.
• Facilitate role plays, case studies, and practical exercises that reflect real situations in cruise and hospitality operations.
• Create a supportive learning environment while confidently managing group dynamics, encouraging participation, and constructively challenging participants’ thinking.
• Adapt your facilitation style to different levels of seniority, cultural backgrounds, and learning needs, including experienced operational leaders.
• Design and adapt training content, facilitator guides, and participant materials that support practical, consistent delivery.
• Prepare, test, and confidently operate training-room technology, including presentation and audiovisual equipment, microphones, video-conferencing systems, and interactive learning tools, and independently troubleshoot and resolve common technical issues before and during sessions.
• Design and deliver train-the-trainer programs, helping permanent and temporary onboard trainers strengthen their facilitation and instructional skills.
• Partner with onboard operations to identify learning needs and ensure training addresses relevant business and employee priorities.
• Develop pre- and post-training activities that help participants prepare, practice new skills, and apply learning in the workplace.
• Gather participant feedback and assess learning outcomes to continuously improve training content and delivery.
• Collaborate with the Learning & Development team and Digital Learning Manager to ensure consistency across face-to-face and digital learning.
• Manage the annual training calendar and coordinate scheduling, materials, equipment, travel, and other training logistics with relevant colleagues.
• Contribute to learning and development initiatives for office-based employees.
• Key Qualifications
• At least 5 years of relevant experience delivering employee training, leadership workshops, or facilitated learning in an international hospitality, cruise, or retail environment.
• Candidates with an operational background, such as Hotel Manager, Cruise Director, or Program Director, are also welcome if they have substantial hands‑on experience designing and facilitating employee or leadership training.
• Excellent facilitation and public speaking skills, with a confident presence and the ability to engage both small groups and large audiences.
• Demonstrated experienced training managers or operational leaders, with the credibility to lead discussions, provide constructive feedback, and navigate challenging group dynamics.
• Strong practical knowledge of adult learning principles and instructional design, with the ability to turn business needs into interactive, relevant learning experiences.
• Strong technical confidence in a training environment: able to independently set up and operate presentation, audiovisual, and interactive learning tools, and troubleshoot common issues.
• Proficiency in Microsoft Power Point, Outlook, Teams, Word, and Excel, including the ability to create clear, engaging training materials.
• Excellent communication and relationship-building skills, with sensitivity to different cultures, perspectives, and levels of experience.
• Strong organizational and project management skills, with the ability to balance training delivery, preparation, and logistics.
• Fluent written and spoken English.
• Willingness to travel internationally up to 70%.

EDUCATION

• A Bachelor’s or Master’s degree in Communication, Psychology, Business, Human Resources, or a related field is an advantage.
• A professional certification in training, facilitation, coaching, or Learning & Development is an advantage.
• Culture & Benefits
• Fast-growing and dynamic environment, a modern workspace, flexible working hours.
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