Technical Support Engineer - 2nd Level in Losone

Technical Support Engineer – 2nd Level

Workload: 100%

Location: Losone

Your tasks

• Provide 2nd level technical support to international sales and service network, as well as to customers worldwide.
  
• Analyse technical issues and customer claims, reproduce issues on machines when possible and define clear action plans.
  
• Ensure accurate and regular updates of claims through the ticketing tool.
  
• Coordinate with internal departments for complex technical investigations and follow-up on agreed actions.
  
• Occasionally travel worldwide, up to approximately 10%, to support customer visits, including briefing, debriefing, troubleshooting and technical training on site.
  

Your profile

• Technical education in mechanics, electronics, automation or a similar field.
  
• At least 2 years of experience in technical support, field service or troubleshooting.
  
• Strong analytical mindset and structured problem-solving approach.
  
• Customer-oriented, proactive and able to communicate clearly with internal and external stakeholders.
  
• Fluent in Italian. English level B2 or higher.
  

AGIE CHARMILLES, inventor of EDM (Electrical Discharge Machining), is known as a premium brand and innovation leader in wire, die-sinking, and hole-drilling EDM. Its automation-ready solutions are used in mold making and the production of high-end components, offering Swiss precision, reliability, and performance.

Some of your Benefits

Great career opportunities: UNITED MACHINING provides many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep) to boost your career.

Excellent learning tools: At UNITED MACHINING we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.

Sustainability and innovation focus: We have high sustainability and innovation goals. Let's work towards a sustainable future together.

About us

UNITED MACHINING is one of the world's leading providers of complete solutions for precision components and tools manufacturers and the mold-making industry. The portfolio includes milling, EDM, laser texturing, laser micromachining, and additive manufacturing machines. Additionally, the division offers spindles, automation, tooling, and digitalized solutions backed by unrivaled customer services and support.
UNITED MACHINING includes the brands AGIE CHARMILLES, CHARMILLES, MIKRON MILL, LIECHTI, STEP TEC and SYSTEM 3R.
UNITED MACHINING is headquartered in Biel, Switzerland, and currently has over 3'000 employees on over 50 sites worldwide.

Your contact

Mollar
HR Business Partner

Agie Charmilles SA
Via Zandone 1
6616 Losone
Svizzera