Front Office Agent (m/f/d)

Set above the Lauterbrunnen Valley in cozy Wengen, Grand Hotel Belvedere is a five-star alpine hotel where contemporary design, nature, and genuine hospitality come together. As part of the Beaumier collection, the hotel stands for a modern, uncomplicated approach to luxury — refined but never stiff, thoughtful without being formal.

Working here means joining a close-knit, international team in a place that values quality, well-being, and authenticity, while offering the rare opportunity to live and work in an exceptional mountain setting. Grand Hotel Belvedere is for hospitality professionals who care about craft, people, and creating meaningful guest experiences.

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Introduction

• Welcoming and assisting guests upon arrival and throughout their stay to ensure a warm and professional first impression
• Efficient handling of check-ins and check-outs using the hotel property management system (PMS)
• Answering guest inquiries and providing information about hotel services, local attractions, and transportation options
• Managing reservations and coordinating room assignments in collaboration with the housekeeping and reservations team
• Accurate and timely processing of payments and billing.
• Professional and prompt handling of guest complaints or concerns to ensure guest satisfaction
• Effective communication with all departments to ensure smooth operations and an outstanding guest experience
• Ensuring a consistently clean and welcoming reception area
• Supporting administrative tasks such as creating arrival lists, handling guest correspondence, and maintaining guest profiles

Your tasks

• Completed vocational training in the hotel industry or a comparable qualification desirable
• Experience at the front desk or in guest services is required
• Friendly, professional, and service-oriented demeanor
• Very good English skills; additional language skills (e.g., German) are an advantage
• Confident handling of common hotel software
• Strong organizational skills and ability to work in a team
• High level of responsibility and reliability
• Willingness to work shifts, weekends, and holidays
• Well-groomed appearance and good manners
• Ability to remain calm and efficient in stressful situations and during high guest volume

Requirements

• Independent areas of responsibility with creative freedom
• A long-term employment relationship
• Accommodation upon request
• Salary by qualification
• Being part of a dynamic team
• Bringing ideas to a group and redefining the hotel industry
• Enjoying shared passions & inspiring each other
• Staff rates at all Beaumier hotels

This is what we offer