Senior Technical Documentation Specialist (m/w/d) 80-100%

Join Xovis as a Senior Technical Documentation Specialist! Shape our documentation in a supportive and flexible environment.

• Tasks
• Create and maintain technical product and customer documentation.
• Improve documentation quality and identify automation opportunities.
• Develop documentation concepts for various products and markets.

Skills

• Several years in technical documentation or a related degree.
• Strong technical understanding with clear communication skills.
• Proficient in Adobe In Design and Atlassian tools.
• Senior Technical Documentation Specialist (m/w/d) 80-100%

Xovis is an international market leader in people flow.

Our hardware and software solutions help companies worldwide measure, analyze, and efficiently manage the flow of people – for example, at airports, in retail, on public transport and in building management.

We are looking for a Senior Technical Documentation Specialist to join our Product Management & Documentation team.

Based in Zollikofen, Bern, you will work closely with colleagues across our Zollikofen and Berlin offices.

If you have a strong understanding of products, users, and markets, and know how to deliver the right technical information in the right format at the right time, we'd love to hear from you.

• What awaits you: Xovis benefits
• Flexible working hours and hybrid working options
• 40-hour work week and 5 weeks of annual leave with additional half-days off on select holidays
• Modern, centrally located office right next to Zollikofen railway station
• Free parking
• Regular team events, such as ski weekends and after-work gatherings
• Open, collaborative culture where colleagues support each other and ideas are welcome
• Attractive employee benefits and pension plans

What you’ll do

• Responsibility for creating, maintaining and continuously developing technical product and customer documentation for our products in Switzerland and Germany throughout the entire product lifecycle
• Continuous improvement of documentation quality as well as identification of opportunities for automation and optimization
• Creation of user manuals, installation guides, online help, knowledge base articles, release documentation, training materials and digital learning content
• Creation and maintenance of technical graphics, process illustrations and visual documentation content
• Development of documentation concepts for different products, markets and use cases, as well as further development of documentation standards
• Ensuring that regulatory and market-specific requirements for product documentation are met
• Analysis of customer feedback, support requests and product feedback to identify and close documentation gaps

What makes you stand out

• Several years of experience in technical documentation, ideally in an international B2B environment, including the creation of technical product and customer documentation for hardware and software products
• Alternatively, a degree in Technical Writing, Technical Communication, Computer Science, Engineering or a comparable qualification
• Strong technical understanding and the ability to present complex topics in a clear, structured way
• Very good knowledge of Adobe In Design, Atlassian Confluence and Jira, including Service Management, as well as experience with AI tools
• Experience in creating graphical and visual documentation content
• Understanding of regulatory requirements, applicable standards and market-specific requirements for technical product documentation
• Very good written and spoken English skills; German language skills are an advantage

Would you like to help shape our day-to-day operations and further develop our technical product and customer documentation?

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