Front Office Superviseur in Genf

• Intercity Hotel Geneva Airport

• Published

About H World International

With our eight brands, we, as a hotel group, take pride in being able to offer our guests unique experiences and continuously evolving.

However, our journey wouldn't be complete without you as part of our team!

We provide you with opportunities as diverse as our products.

Yet, always follow your instincts, true to our motto: Make it your journey!

We want you to feel comfortable with us, enjoy your work, and have the chance to grow.

Come join us and embark on an exciting journey!

• Your Tasks
• Manage guest check-in and check-out procedures.
• Handle incoming phone calls and respond to emails.
• Supervise, coach, lead and manage the Front Office team.
• Drive and oversee sales performance and initiatives.
• Handle guest complaints and ensure a high level of guest satisfaction throughout their stay.
• Carry out all administrative duties related to the position.
• Manage reservations during the Reservations Department's closing hours.
• Promote upselling opportunities to maximise revenue.
• Handle guest payments and ensure accurate cash and billing transactions.
• Promote the hotel's services and build guest loyalty.
• Act as the main point of contact between the Front Office team and Management.
• Actively contribute to the hotel's ongoing projects and initiatives.
• Monitor and ensure compliance with hotel policies, standards and procedures.
• Deputise for the Front Office Manager in their absence and make operational decisions when required.

Your Profile

• Previous experience in a similar role within the hospitality industry is essential.
• Excellent command of French, both written and spoken.
• Strong leadership skills.
• Ability to work under pressure and remain calm in stressful situations.
• Good command of English; a third language would be an advantage.
• Proficiency in IT tools.
• Excellent interpersonal and communication skills, with a genuine passion for guest interaction.
• Strong organisational skills, with the ability to work independently and demonstrate flexibility.
• Flexibility to work evenings and weekends.
• Your Benefits
• Attractive employee rates in our hotels
• Flexible working hours
• Diverse growth opportunities within our group
• Cross-training possibilities
• Corporate benefits
• Extensive training offerings, e. g., through our e Learning platform
• Provided meals (lunch and complimentary drinks in the office)
• Contact

We welcome applications from all qualified candidates regardless of their skin color, religion, gender, gender identity, sexual orientation, national origin, age, or disability.

#makeityourjourney For data protection reasons, we only accept applications submitted through our online application form.

Unfortunately, we are unable to consider applications received via email or any other channel.

Get your own impression of us by visiting our booking page.

• Your Contact Person For This Position
• Camille Fabre
• HR & Accounting Coordinator
• #J-18808-Ljbffr