Field System Engineer

DECTRIS is a successful and expanding high-tech company that develops and produces X-ray and electron detectors. Our detectors are used worldwide in large-scale research facilities and in industry. Their unique properties enable scientific breakthroughs in life sciences and material sciences. Our more than 170 employees are located in Switzerland, the United States and Japan. At DECTRIS, we combine innovation and development with agile industry practices. As a spin-off of the Institute and by focusing on the needs of our customers, we are able to combine scientific excellence with qualified service and industrial know-how.
Our scientists as well as our technical and commercial experts ensure that our customers benefit from the latest technologies.
Your Tasks

• Provide advanced technical support for DECTRIS detector systems (remote and on-site)
• Analyze, debug, and fix complex software and hardware issues
• Commission detector systems and provide integration support
• Perform diagnostics and repairs at DECTRIS and at customer sites
• Develop scripts, tools, and procedures to improve customer support
• Clearly communicate technical topics to non-experts and experts alike
• Collaborate closely with R&D, product management, applications, and sales
• Willingness to travel internationally up to 20%

Your Skills

• Bachelor, Master or PhD degree in engineering, computer or natural sciences, or equivalent years of experience in industry
• Programming/scripting experience, mainly
• Comfortable using Linux
• Ability to train customers by breaking down the complexity of our systems into understandable concepts
• Hands-on, solution-oriented mindset with no fear of unfamiliar systems
• Comfortable working with tools, lab equipment, and real hardware
• Logical and analytical problem solver who can also improvise when needed
• Curious, fast learner who takes initiative and responsibility
• Reliable team player who can work independently when required
• Stress-resistant, flexible, and comfortable in customer environments of different cultures
• Fluent in English; or Chinese is a plus
• Driving license (B)

We Offer

• A successful and growing high tech company in an international, scientific environment
• To join the global leader in HPC X-ray detectors for science and industry. Our Developers design cutting-edge detectors to support the state of the art science and technology
• An international work environment formed by more than 170 experienced engineers, scientists and other professionals. The company languages are and English
• Excellent, flexible working arrangements to enable professional development and personal life balance
• An attractive working environment: modern infrastructure with wheelchair-accessible rooms, small fitness room, underground car park, subsidised meals, free snacks and drinks, various company events, internal and external training, home office options, after-work beers and other joint leisure activities

Support Team
The DECTRIS Support & Commissioning Team is the interface between our products and the customers at the synchrotron, in the laboratory and in industry. We analyze and solve problems in soft- and hardware, support our customers in the use of our high-end detectors, train users and partners in the use and integration of our detector systems, and bring customer feedback about existing products to the company. To achieve this, we work closely with our subsidiaries, product management, application scientists, development, production and sales on an interdisciplinary basis. With the combination of a broad technical and scientific understanding as well as customer-oriented thinking, we want our customers to get the best out of their DECTRIS products and services.
Your Future Team