Manager, International Business Systems in Zug

Position Overview

At Abbott Cancer Diagnostics, we are cancer fighters.

We are united by our mission to change lives by providing earlier, smarter answers.

Through advances in cancer detection and treatment guidance, we will help eradicate the disease and the suffering it causes.

The Manager, International Business Systems will lead a team of application analysts, system administrators, and testers and is a key leader in the International IT team at Abbott Cancer Diagnostics.

The role is responsible for the support, stability, and continuous improvement of the business applications that underpin the International Business Unit’s critical Order to Cash (O2C) processes, principally Salesforce (SFDC), from customer and order management through to invoicing.

These systems are central to how our International Business serves customers and partners across multiple countries, enabling orders for our cancer diagnostic tests to be processed accurately and on time.

This critical role turns business processes into effective technology solutions.

It partners closely with other product teams, and with various stakeholders across commercial, customer service, finance and operations, to understand their needs, shape priorities and define clear specifications.

The holder will also need to collaborate closely with technical teams from across IT, including Salesforce development, integration, architecture, infrastructure, security, data and global IT services, to ensure changes are well designed, delivered and supported.

As our International Business grows, this role will help our critical business systems scale to new markets, products and partners while continuing to deliver the value the business expects.

The role is based in our office at Neuhofstrasse 22 in Baar (ZG), Switzerland.

Essential Duties Include, but are not limited to, the following

• Manage a team of application analysts, system administrators, and testers, who are responsible for the day-to-day application management activities, including backlog grooming, release planning, and enhancement prioritization.

Ensure their work is in alignment with department objectives and informed by strategic directions from leadership.

• Demonstrate an understanding of business strategy and the ability to translate this into user stories, business requirements, and feature requests.
• Manage the International Order to Cash (O2C) application portfolio, principally Salesforce, and lead the team with business analysis and gathering user feedback to define application requirements.
• Collaborate with cross-functional teams such as engineering, infrastructure, and vendors to ensure successful application releases, including testing and change management.

Job Description Manager, International Business Systems

• Lead large-scale projects on behalf of the International IT team, contributing to new product launches and the geographic expansion of International Business.

Contribute to vendor and budget management, working closely with external vendors to ensure best-in-class implementations and architectures, and with Finance to plan, track, and control spend.

• Lead tracking product performance using metrics and analytics to support ongoing optimization and iteration.
• Be a resource for and mentor team members of varying degrees of seniority by providing insight, recommendations, and guidance on application management best practices.
• Maintain strong relationships and transparency with key stakeholders across multiple functions and at all levels of the company.
• Represent the application management discipline in cross-functional initiatives, as assigned by Management, and act on its behalf as appropriate.
• Effectively manage, support, and guide the team, including, but not limited to delegating tasks and responsibilities, assessing employee performance and providing helpful feedback and training opportunities.
• Drive technical solutioning and tough decision making while balancing business goals, technical impact, budgets, and timelines.
• Apply strong attention to detail and be quality oriented with the ability to see the big picture.
• Consistent demonstration of exceptional leadership qualities, including, but not limited to the ability to attract and retain the best team, foster a culture of high performance, lead with integrity, humility, accountability, and courage, and set a clear vision to energize teams towards the future.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Minimum Qualifications
• Fluency in the English language (C1 or above per CEFR framework) and ability to communicate in English on technical topics.
• Bachelor’s Degree in field as outlined in the essential duties; or completed vocational education and 6+ years of relevant experience as outlined in the essential duties in lieu of a bachelor’s Degree.
• 6+ years of relevant experience as outlined in the essential duties.
• 4+ years of direct or indirect experience in leading or directing people and/or project teams.
• Excellent written and verbal communication skills, with the ability to agilely adapt to the respective audience (from team member to senior leadership).
• Demonstrated ability to grasp business needs and requirements.
• Demonstrated ability to grasp and apply complex technical concepts.
• Demonstrated ability to perform the essential duties of the position with or without accommodation.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability to travel 10% of working time away from work location (including overnight/weekend travel).
• Authorization to work in the country of work without visa sponsorship.
• Preferred Qualifications
• Experience with service design and operations.
• Experience managing Salesforce and other Order to Cash applications (e. g., CPQ, billing, and ERP integration).
• Understanding of Agile/SCRUM methodologies and experience working as a business analyst, quality analyst, or product owner on technology development projects.
• Knowledge of and/or experience in working with HL7 health data application interfaces.
• Strong working knowledge of software development lifecycle (SDLC) project management methodologies.
• Experience in working in a regulated environment (e. g., GDPR, SOX, HIPAA, CLIA, GCP, and FDA).
• Experience in molecular biology, genomics, translational science, and/or personalized medicine.
• Superior technical communication skills.
• Knowledge of other European languages (French, German, Italian, Polish, Spanish) and/or Japanese.

We are an equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.

Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

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